1+1 Free, for a limited time only • Waterproof. Tarnish-proof. Never take it off again. • Free shipping • Lifetime color guarantee •
Bewertungen
Login

Cart

Your cart is empty

Shipping Policy

SHIPPING POLICY

Aurelia Last updated: June 2026

At Aurelia, our goal is to get your order to you as quickly and smoothly as possible. This policy explains everything you need to know about how we process, ship, and deliver your purchase.

We currently ship exclusively within the United States.

ORDER PROCESSING

All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next available business day.

Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation by email with your tracking number. Please note that it may take up to 24 hours for the tracking information to become active.

SHIPPING CARRIERS

All orders are shipped via FedEx or USPS, depending on location and order details. Both carriers offer reliable tracking from shipment to delivery.

DELIVERY ESTIMATES

Processing time: 1–2 business days (Monday – Friday, order cut-off 11:00 PM CST). Transit time: 8–12 business days (Monday – Friday) from the shipping date. Estimated total delivery time: 9–14 business days from the date the order is placed.

All times are estimates and not guaranteed. Occasional delays may occur due to carrier capacity constraints, weather events, or seasonal peak times such as holidays. Aurelia is not liable for delays caused by circumstances beyond our control, including carrier delays or force majeure.

SHIPPING COSTS

We offer free shipping on all orders of USD 60.00 or more.

For orders under USD 60.00, a flat shipping fee of USD 4.95 applies. Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any applicable taxes or duties are the sole responsibility of the customer and, unless expressly stated, are not included in the displayed price.

TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number. With this number, you can track your package directly on the FedEx or USPS website. Should you experience any problems with tracking, please contact us at support@aurelia.com, and we will be happy to assist you.

DELIVERY ADDRESS ACCURACY

Please review your delivery address carefully before completing your purchase. Aurelia is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Once an order has been shipped and marked as "In Transit," we can no longer change or redirect the delivery address. Address corrections must be requested before the order ships by contacting us promptly at support@aurelia.com.

UNDELIVERABLE & RETURNED PACKAGES

If a package is returned to us due to an incorrect, incomplete, or uncollected address, or due to a refusal of acceptance by the recipient, the following options are available:

  • Reshipment: We can reship your order to a corrected address. A new shipping fee applies to cover the cost of reshipping the package.
  • Refund: You may request a refund of the product value only. The original shipping costs are non-refundable. If your order qualified for free shipping, the shipping costs actually incurred by Aurelia will be deducted from your refund.

Aurelia is not responsible for additional costs or losses arising from undeliverable packages due to a customer error.

LOST OR STOLEN PACKAGES

If your tracking information shows your order as delivered but you have not received it, please proceed as follows:

  1. Look around your delivery location, ask neighbors, or check with the front desk or mailroom of your building.
  2. Contact FedEx or USPS directly to file an inquiry about a missing package.
  3. Obtain proof of the loss (e.g., a loss confirmation, an investigation report, or written confirmation from the carrier).
  4. Contact us within 7 days of the marked delivery date at support@aurelia.com and provide your order number and proof of loss.

We will work with you and the carrier to investigate the incident and determine the appropriate solution, which may include a replacement, store credit, or refund. Claims submitted without evidence may not be eligible for a resolution.

Please note: Once a package has been confirmed by the carrier as delivered to the address provided at checkout, Aurelia cannot be held responsible for theft or loss after delivery.

DAMAGED PACKAGES

If your order arrives visibly damaged, please proceed as follows:

  1. Document the damage immediately with clear photos or an unboxing video.
  2. Contact us within 7 days of delivery at support@aurelia.com and provide your order number and the visual documentation.

Without photo or video evidence of the damage, we may not be able to process your claim. After review, we will arrange a replacement, store credit, or refund depending on the circumstances.

DISPUTE RESOLUTION

Should you have a problem with your shipment, we ask that you contact us directly at support@aurelia.com before initiating a chargeback or payment dispute with your bank or card provider. We respond to all inquiries within 2 business days and are committed to resolving concerns quickly and fairly.

We reserve the right to submit complete order, tracking, and communication records to our payment provider as evidence in a dispute or chargeback procedure.

RETURNS

We offer a 30-day return period from the delivery date. For full details about our return and refund process, please see our Return and Refund Policy.