Privacy Policy
PRIVACY POLICY
Aurelia Last updated: June 2026
At Aurelia, we take your privacy seriously. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy. In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
PERSONAL INFORMATION WE COLLECT
When we refer to "personal information," we mean information that identifies you as an individual or can reasonably be linked to you. It does not include anonymized or de-identified data.
Depending on how you interact with us, we may collect the following information:
Contact details – including your name, email address, phone number, billing address, and delivery address.
Financial information – including payment card details, transaction information, and payment confirmations. Please note: we do not store full card numbers. Payment processing is handled securely through our payment service provider.
Account information – including your username, password, security questions, and account settings.
Transaction information – including the items you view, add to your cart, purchase, return, or exchange, as well as your order history.
Communications – including messages you send us, such as customer service inquiries or feedback.
Device and usage information – including your IP address, browser type, device identifiers, and the way you interact with our website (pages visited, clicks, session duration).
HOW WE COLLECT YOUR INFORMATION
We collect personal information in the following ways:
Directly from you – when you create an account, place an order, contact us, or otherwise provide information through our website.
Automatically – through cookies and similar tracking technologies when you visit our website. This includes information about your device, browser, and browsing behavior.
From service providers – such as payment service providers, shipping companies, and analytics tools that support us in operating the Services.
From third-party partners – such as advertising platforms and social networks, in accordance with their own privacy policies.
For more information about how we use cookies, please see the cookie settings available on our website.
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
To fulfill your orders – processing payments, arranging shipping, handling returns and exchanges, and sending order-related notifications.
To manage your account – creating and maintaining your account, storing your preferences, and providing a personalized shopping experience.
To communicate with you – responding to your inquiries, providing customer service, and informing you about your orders.
For marketing and advertising – sending promotional emails, displaying targeted advertising, and recommending products based on your browsing and purchasing behavior. You may opt out of marketing communications at any time.
For security and fraud prevention – verifying your identity, protecting against fraudulent or unauthorized activity, and ensuring a secure shopping environment.
To comply with legal obligations – responding to lawful requests from authorities, enforcing our Terms and Conditions, and protecting our rights.
To improve our Services – analyzing how customers use our website and using these insights to improve the experience.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We only share your information with third parties under the following circumstances:
Service providers – such as payment service providers, fulfillment centers, shipping companies (FedEx, USPS, DHL), email platforms, and analytics providers who process data on our behalf and are bound by confidentiality obligations.
Marketing and advertising partners – to deliver targeted advertising based on your interactions with our website. You may object to this at any time through our cookie settings or the opt-out link in any marketing email.
Shopify – as the provider of our e-commerce platform, Shopify processes certain data on our behalf to enable the Services. For more information about how Shopify processes your data, please see the Shopify Privacy Policy for consumers at https://www.shopify.com/legal/privacy.
Corporate transfers – in connection with a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party, subject to equivalent data protection measures.
Legal requirements – where required by law, court order, or a government authority, or to protect the rights, safety, or property of Aurelia, our customers, or others.
RELATIONSHIP WITH SHOPIFY
The Aurelia website is hosted and operated by Shopify. As a result, Shopify collects and processes certain personal information about your use of our Services in order to operate and improve the platform. This data may be shared with Shopify's partners and stored in countries other than your country of residence.
Under these circumstances, Shopify acts as an independent controller and is responsible for responding to data protection requests relating to its processing. To learn more or to exercise your rights regarding Shopify's use of your data, visit: https://privacy.shopify.com/en.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of each third-party website you visit before providing personal information.
CHILDREN'S PRIVACY
Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us at support@aurelia.com, and we will delete it promptly.
As of the date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under the age of 16.
SECURITY AND DATA RETENTION
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes set out in this policy, to maintain your account, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the following rights regarding your personal information:
Right of access – request a copy of the personal information we hold about you.
Right to rectification – request the correction of inaccurate or incomplete information.
Right to erasure – request the deletion of your personal information, subject to certain legal exceptions.
Right to data portability – receive your data in a structured, machine-readable format and request its transfer to another party.
Right to object to targeted advertising – object to the use of your data for targeted advertising purposes. You may exercise this right through our cookie settings or by contacting us directly.
Right to restriction of processing – under certain circumstances, request the restriction of the use of your data.
Right to withdraw consent – where we rely on your consent to process your data, you may withdraw it at any time, without affecting the lawfulness of processing carried out beforehand.
Managing marketing preferences – you may opt out of promotional emails at any time by clicking the unsubscribe link in any email we send. You may still receive transactional emails relating to your orders.
Global Privacy Control – if you visit our website with the Global Privacy Control (GPC) signal enabled, we treat this as an objection request for the relevant device and browser. To learn more, visit https://globalprivacycontrol.org.
To exercise any of the rights above, please contact us at support@aurelia.com. We may need to verify your identity before processing your request. We will respond promptly in accordance with applicable law and will not discriminate against you for exercising your rights.
If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available at https://edpb.europa.eu.
INTERNATIONAL DATA TRANSFERS
Aurelia operates globally, and your personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and Hong Kong.
When we transfer personal information from the European Economic Area or the United Kingdom, we rely on recognized legal mechanisms such as the European Commission's Standard Contractual Clauses or equivalent safeguards, unless the destination country has been recognized as providing an adequate level of protection.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and notify you where required by applicable law. We encourage you to review this page periodically.
CONTACT
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us at support@aurelia.com.